Engaging with visitors at the right time, with the right conversation
Answer questions as they arise
Customers want information and support in real-time. We help you give it to them - day or night.
Give tailored shopping advice
We advise visitors on the most fitting products, and highlight your unique selling points.
Facilitate instant purchase
Our live chat integrates with your e-commerce platforms allowing us to direct visitors straight to checkout.
Seamless integration with your funnel, operates without added workload
Building a training playbook
We work with you to develop a training playbook for your store. The playbook acts as a north star for consistent and efficient messaging.
Assembling the team and training agents
We assign a manager and team of agents to your store. They then go through extensive training based on your playbook.
Setting up the live chat
Our developers configure and embed the live chat onto your website. We handle the setup from a to z.
Insights from every interaction
We meticulously analyze every interaction, even those who don't convert, to uncover insights that can guide your product research, copy, and support documentation. By using data to inform your decisions, your business can create messaging that truly speaks to your audience and delivers results.
Increase your ROAS
Our managed live chat service is specifically designed to help you achieve higher conversion rates. By optimising every interaction, we drive more sales for your business from the same traffic. This translates to a higher return on ad spend.
Pricing
Fully transparent performance-based pricing. Monthly billing with no long term commitments.
Purchase
Contact
A purchase is counted when a visitors makes a purchase in the same session where they communicated with us via live chat. Visitors we nurture that convert in a future session, where they do not consult live chat, are not qualified.
Newsletter Signup
$2
A ‘Customer Support’ is counted for every ticket we respond to via live chat. Optionally we can integrate with your customer support platform and clear your tickets from different sources for the same $2 per ticket rate.
Customer Support
$2
A ‘Customer Support’ is counted for every ticket we respond to via live chat. Optionally we can integrate with your customer support platform and clear your tickets from different sources for the same $2 per ticket.
Frequently Asked Questions
Can we test if your website increases our conversion rate against no chat?
Of course. We can run a split test via your preferred digital experience platform over a few hundred conversations.
What benefit does human chat provide over chatbots?
Chatbots may be able to offer basic responses, but they lack the depth and nuance of a human conversation. A human chat agent can empathize with the customer's needs, understand their concerns, and provide personalized solutions that leave a lasting positive impression. At the end of the day, the human touch is what sets a brand identity apart and creates a true connection with customers.
Besides operating our websites live chat, what other forms of value does Levant Convert provide?
We analyse every interaction we have with customers, to collect insights which you can use to guide product research, copy, and business decisions. Your customer success manager will curate and present these insights to you on a fortnightly basis.
How long does your onboarding process take?
The onboarding period depends on the nature of your business. Excluding ultra-niche businesses which may require an extended training period, the time to first value is < 7 days.
Can you provide other forms of customer engagement besides website live chat?
Yes. Our live chat vendors integrate with Facebook, WhatsApp, and Instagram, so we can provide real-time support via omni-channel communication. Contact us to discuss your specific needs and pricing.
Book a demo
Ask all your questions and discover our features in action! Chat to one of us today.
